1. GENERAL
- What is ‘Captions For Video – Auto Subtitles’?
‘Captions For Video – Auto Subtitles’ is an iOS application that enables users to transcribe subtitles for videos or audio files automatically, without the need for manual intervention. This app uses speech recognition technology to transcribe the spoken words in the video or audio and display them as text on the screen. With just one tap, you will have your videos added subtitles automatically and timely.
- What is the difference between Subtitles and Captions?
Subtitles and captions are both methods of displaying text onscreen during video playback, but they serve different purposes.
Subtitles are translations of the audio spoken in a foreign language film or video. They are usually displayed at the bottom of the screen and are designed to help viewers who do not understand the language being spoken.
Captions, on the other hand, are text versions of the audio content that is being played. Captions include not only the spoken dialogue, but also descriptions of sound effects, music, and other non-speech elements that are important for deaf or hard-of-hearing viewers to understand the content.
Overall, subtitles are used for translation purposes, while captions are used for accessibility purposes.
- Is ‘Captions For Video – Auto Subtitles’ free?
Absolutely. However, free users are limited in terms of how long they can use our product, as well as receiving both banner and interstitial (full-screen) ads. Subscribed users can use the app without limits and benefit from an ad-free experience.
- Why should you caption your videos?
There are several reasons why you should caption your videos:
- Accessibility: Captioning your videos makes them accessible to people who are deaf or hard of hearing, allowing them to understand the content.
- SEO: Captioning your videos can help improve your search engine optimization (SEO) by making your content more searchable.
- Retention: Captioning can improve viewer retention by providing an additional way for viewers to engage with your content.
- Localization: Captioning your videos in multiple languages can help you reach a wider audience.
Overall, captioning your videos can improve accessibility, engagement, and reach, making it a valuable investment for any content creator or business.
- How to use automatic captions for your videos?
The process of creating automatic captions can be broken down into two steps: language detection and translation.
The first step in creating automatic captions involves language detection. This is the process of analyzing the audio of a video to determine what language is being spoken. The following language detection is supported:
- Chinese
- Danish
- Dutch
- English
- Flemish
- French
- German
- Hindi
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Tamil
- Turkish
- Ukrainian
Once the language has been detected, our app will convert it into text. You can choose to add the caption in its original language or have it translated into your preferred language. The translation step supports +130 languages. This option can improve the user experience and make the content more accessible to a wider audience.
2. PAYMENT/SUBSCRIPTION
- Payment Issue
If an error occurs during payment for Captions For Video – Auto Subtitles, please check your internet connection and the Captions For Video – Auto Subtitles app for the latest version. If it is not the latest version, please update the app.
If you keep facing the same error, please send me a screenshot or video screen of the error screen along with a specific description of the problem and the log file in an email via Email us on the tab Settings of Captions For Video – Auto Subtitles app.
- How Can I Cancel My Subscription
Even if you cancel the subscription, you can use the subscription service normally for the remaining period of use. Cancellation must be done directly at the Apple Store where the purchase was made. Please understand that we cannot directly help you with the cancellation process due to our privacy policy.
Here are the steps to cancel a subscription on the Apple Store:
- Open the App Store or iTunes on your device.
- Tap on your profile icon in the upper right corner of the screen.
- Select “Subscriptions” from the menu.
- Find the subscription you want to cancel and tap on it.
- Choose the option to “Cancel Subscription” and confirm your choice.
If you don’t see the option to cancel the subscription, it may have already been canceled or your subscription might be managed by the app or service provider rather than Apple. In this case, you can contact the app or service provider for assistance.
- Will my subscription be automatically canceled when I delete the Captions For Video – Auto Subtitles app or withdraw from my account?
If you delete the Captions For Video – Auto Subtitles app from your phone or if you withdraw from your account, the subscription payments are not automatically canceled. To avoid future charges, you must cancel directly from the Apple Store.
- How do I get a refund?
All subscription cancellations and refunds must be processed through Apple Store. Please understand that we cannot provide the refund process directly due to our privacy policy.
To request a refund for a subscription on the Apple App Store, you can follow these steps:
- Open the App Store app on your iPhone or iPad.
- Tap on your profile picture/icon in the top right corner.
- Tap on the “Purchased” tab.
- Find the subscription you want to refund and tap on it.
- Tap “Report a Problem”.
- Select the reason for wanting a refund and provide a detailed explanation in the space provided.
- Tap “Submit” to send your request.
Apple will review your request and contact you through email when they have made a decision. If your request is approved, the refund will be issued back to your payment method.
- How do I restore my premium purchase?
If your subscription plan is active but the Premium access seems to be unavailable (this might be due to device change or app reinstall), you can always restore your purchase. Here are the steps to do that:
- Open Captions For Video – Auto Subtitles Settings and tap on ‘Store’, then you will see ‘Restores’ option at the bottom.
- If you see your purchase, restart the application and check if Premium version is available.
If restoring purchases did not help, you can still try the following:
- Change your internet connection (try another Wi-Fi or mobile network).
- Reinstall the application (delete it from your device and then install it again from the Apple Store).
If all steps described above did not help, do not worry. Here is what you need to do:
Proceed to Settings > Email Us. Don’t forget to describe the issue shortly in the comment section and mention all the steps that you have already tried. A message will be sent to our support team and they will be able to assist with the situation.